18 March, 2009

Outlook could not install the custom actions

The latest funtime error from Outlook 2007 that has crossed the crash/reboot help desk is this:

Outlook could not install the custom actions. The object could not be found

This tenacious little error message popped up for our long-suffering admin staff every time they tried to open a message or create a new one. As you can imagine, it got irritating very quickly.

It's because of a corrupt Forms cache, which needs to be deleted. The fix runs like this:

1. Close Outlook.
2. Under C:\Documents and Settings find the folder for the user who's experiencing the problem.
3. Make sure under the Tools, Folder Options menu that system files are not hidden.
4. Navigate to \Local Settings\Application Data\Microsoft\FORMS, and delete the file FRMCACHE.DAT.

Then clear out and restart Outlook. You'll get a quick flashing dialog telling you that the form is being regenerated, and everything should be fine.

3 comments:

  1. Once my friend opened MS Outlook and showed that all mails were damaged.But fortunately I advised him next utility-converting ost to pst files.Program solved his problems in a minute and free of charge.Besides tool showed how read Microsoft Outlook .ost files and extract all necessary data from it.

    ReplyDelete
  2. I am a Microsoft Outlook user. Few days ago, I got an error in outlook. I was unable to open outlook. I tried Inbox repair tool to fix outlook file, but it could not help me. After that I contacted with Repair Outlook PST file. They are Outlook pst expert, they repaired my pst file.

    ReplyDelete
  3. This morning I have been at my friend's house. And he told me about his problems,but one of its was the great. Exacter his emails were lost and he didn't know what to do. And then I recommended him - viewer .pst file. He thanked me a lot and presented me a bottle of beer)).

    ReplyDelete